Please check that you have read and understand ALL ofthe following hospital policies and initial below.:
I am willing to have my pet vaccinated and treated against parasites. I will follow preventative dental advice, and/or advice regarding pain management and/or illness if my pet is sick. I agree to follow all current hospital policies with regards to COVID-19 protocols. I understand that by confirming my appointments, I also confirm that I am not experiencing Covid-like symptoms and have not been exposed to anyone with Covid within the past two weeks, regardless of my vaccination status. I understand that Easthampton Animal Hospital reserves the right to change Covid-19 hospital policies in the interest of public safety. I understand that working together with hospital staff is integral to my pet’s health. We encourage you to take an active role in your pet’s health and ask any questions that you may have. We require mutual respect and kindness in every interaction. We have no tolerance for abuse, whether verbal or physical. I agree that if I am unhappy with the service I receive, I will discuss it with the hospital manager or practice owner to try to resolve the issue. I understand that if I post negatively about the hospital or staff on social media, I am rendering invalid the veterinary client patient relationship (VCPR) and any VCPR privacy with regards to my pet’s medical record. I understand that a non-refundable deposit will be collected when scheduling my pet’s initial visit. The deposit will be applied to the cost of the appointment. A deposit may be applied to a rescheduled appointment if the initial appointment is rescheduled with at least 48 hours’ notice. Patients are seen by appointment Monday through Saturday. Wellness appointments are scheduled several weeks out so we can accommodate same-day sick appointments. This allows for pets that are acutely ill (i.e. ear infections, vomiting, etc.) to be seen in a timely manner by appointment. Fit-in or drop off appointments are visits that may be offered at an additional charge once we exceed our designated appointment slots. These are not actual appointments. Patients are seen in between our fully booked appointments. Wait times are not guaranteed. While we do our best to see all sick patients, we are a small practice and sometimes reach our maximum capacity. If your pet cannot wait until our next available appointment, we may refer you to a 24-hour emergency hospital. We do our best to limit wait times. However, if we encounter unexpected emergencies, wait times may be longer. We thank you in advance for your patience during these times. Please call the office if you think you will be late for an appointment. If you will be more than 10 minutes late, you may be asked to reschedule or to be seen as a fit-in appointment so that our other patients can be seen in a timely manner. In the event that you need to cancel an appointment, we request that you provide at least 24 hours’ notice so that we may offer the appointment to a sick patient. If you fail to provide 24 hours’ notice, you will be required to prepay a non-refundable fee for any subsequent appointments. This deposit will be collected at the time of scheduling. Patients who miss two or more appointments during a 12 month period may be denied service. Multi-pet visits require a 48 hour cancellation notice. In the event that a multi-pet visit is not cancelled in a timely manner, we reserve the right to no longer allow multiple pet visits, in addition to requiring prepayment at the time of scheduling. Prescription refills require 24 hours’ notice Monday through Thursday, and 48 hour notice Friday through Sunday. We are happy to provide a written prescription at your request. As a courtesy, we allow online pharmacy requests, but have had issues with prescriptions being counterfeit or not being filled in a timely manner. We reserve the right to require you to pick up a written prescription if you choose not to fill your medication through our hospital or a local pharmacy. We will make our best effort to safely handle aggressive and fearful animals. For everyone’s safety, your pet may require a muzzle. If you think or know that your pet requires a muzzle, we request that you train your dog to a muzzle so that it is not a stressful part of the visit. Feel free to ask our technicians how to train your dog to a muzzle. In order to allow for low-stress handling, we may ask that you follow the “chill protocol,” a combination of orally administered medications designed to reduce your pet’s anxiety during vet visits. If necessary, we may use an injectable sedative. If our safety measures do not suit your needs or preferences, we may ask that you seek care elsewhere. Payment is due at the time of service. We accept cash, Care Credit, and all major debit/credit cards. We do not accept personal checks. If you have any financial concerns, please do not hesitate to mention it when you come in. We are happy to provide you with a detailed estimate for any services before they are rendered. We are also happy to work with you to provide the best care available within your means. I understand that it is my responsibility to have all of my pets’ prior medical records sent to Easthampton Animal Hospital, and upon receipt and review of my pets’ records I will then be contacted by a staff member from Easthampton Animal Hospital.
